Top 10 benefits of automation with incident response

Often errors are requested to be fixed, and incidents require troubleshooting and might consume a lot of time before restoring the workflow process. This has caused companies to strengthen and enhance their incident responses towards these kinds of events by employing advanced technology and innovations. One of these is the automation of incident response.

Rebecca Auguste
December 22, 2021

Ever since the pandemic, remote working has formed a significant part of the workforce and, as with every form of setup, comes with a risk. Although, remote working comes with its cons as workers are required to interact more with software and applications, the chances of problems and errors cannot be eliminated.

Often errors are requested to be fixed, and incidents require troubleshooting and might consume a lot of time before restoring the workflow process. This has caused companies to strengthen and enhance their incident responses towards these kinds of events by employing advanced technology and innovations. One of these is the automation of incident response.

To what end is incident response automation 

Conventionally, the incident response team takes charge of intervening and responding to incidents that require response and intervention. The members of the team have to work round the clock to ensure that all incident alerts are promptly reported, and appropriate action is taken. But this setup has proven to be a less efficient and time-consuming method as the members of this team are prone to exhaustion, overwhelm, and other factors tied to human limitation.

Automation of incident response comes in as a solution to this inadequacy. Automation of the system facilitates an accurate and timely investigation into the incidence and better-coordinated response to rectify issues within the organizational workflow. This article takes a look at what automation entails and highlights the detailed benefits of incident response automation.

 

What is automated incident response?

Automated incident response is a process that integrates automation, incident enrichment to help troubleshoot errors and resolve incidents quicker through a combination of data collection, case management, and analytics for better results in managing incidents. Essentially automation helps to rectify issues with minimum human involvement.

Ten benefits of automation with incident response

·   Swift response to incidents

When it comes to incident response, time is especially important as a delay of minutes can cause certain disruptions. Automation of incidence response forestalls the lag and delayed activities when all processes are left to be handled manually.

·   Quality And Timely Decision Making

Automation of the incidence response does not only lead to a quicker response time but also hastens the decision making and improves the quality of decisions made. This is owing to the accuracy and efficiency automation provides when handling the event of an incident and the insights provided to analysts to guide their choice of the path to follow during resolution.

·   Optimized Incident Enrichment

Incident Enrichment is an integral part of the investigative effort into an incidence and is required to be optimized for greater chances of 

Incidence intervention and better resolution of issues. Automation paves the way for efficient handling of all processes tied to threat intelligence. This includes data collection, aggregation, processing, and dissemination. The Automated Threat intelligence platform obtains unstructured data and then makes a contextual connection through analysis and revelation of indicators of compromise.

·    Standardization Of Processes And Operations

Automation of Incidence response is a sure way to make the entire process involved free of errors and more streamlined leading to a top standard intervention. This is owing to the operational advantage automation possesses over manual setups. Automation aids analysts in browsing information, making reports, and communicating and thus enforcing an acceptable standard throughout the incident response.

·   Coordination Of Operations

Incident response automation allows for the coherence of operations between all relevant stakeholders, departments, and units, as it coordinates effective interaction and communication to relevant stakeholders and puts all parties on the same page as regards incidence resolutions.

·   Reduced Impact Of Error messages and alerts On Organizations

At the centre of the incidence response efforts of an organization is a rapid and effective response to incidence. Automation of the incident response gives an organization a better grasp of handling incidence to facilitate mitigation.

·   Easy Technology Integration

Often it is required that incidence response is supplemented with other forms of technology and intervention tools. With automation, it is easier to achieve a perfectly integrated response system for an all-encompassing and efficient response to incidence.

·   Prioritization Of Alarms And Alerts

As numerous alarms and alerts keep being triggered, it is common for members of the incident team to get overwhelmed by alarms which can mostly be false positives. To avoid alert fatigue, automation aids the analysts to direct their focus at alerts, which truly poses a risk by assigning levels of priority to alarms using certain criteria. This way, most false positives are kept at the bottom of the queue via a risk scoring system.

·   Saves Costs And Expenses

Automation of incident response is a great way to save an organization's cost as many employees would be relieved to work on greater alerts while the minor, less threatening incident would be handled through automation. The automation of these minor threats eliminates the cost that would traditionally be spent in resources required for the handling of these incidents. 

·   Build Trust In the response team

A highly coordinated and standardized Incidence response portrays transparency and reliability on the part of the team. Effectively reporting error messages, data disruption is important to curtail any further damage or disruption in functionality which may occur. Occasionally organizations might find it tedious and time-consuming to resolve incidents through the numerous channels and protocols to be followed. Automation helps to swiftly and efficiently report and handle incidence and help the organization maintain its credibility.

But wait! There's more:

·   No more 3AM SRE wake-up calls

We all know that Incident Management at 3 AM sucks. How far can you stretch the old and manual way of managing incidents when the incidents disrupt your service?

Instead, use Fylamynt Cloud Incident Response’ to minimize downtime, eliminate busywork, and speed response. 

DevOps and Site Reliability Engineering (SRE) teams can now leverage Fylamynt’s Cloud Incident Response Platform to manage incidents, collaborate and build automated workflows for end-to-end incident response.


Conclusion

It behooves organizations to always be on the lookout for novelties targeted at reinforcing and optimizing the response to incidence to facilitate better intervention strategies. Automation of incident response holds a high potential of providing better and more accurate results as far as an incident response is concerned. To fully attain the benefit of automation, companies should be circumspect at selecting the automation service providers and ensure that the automation tools are designed to effectively capture all the relevant processes in the incident response cycle. This way, the companies attain full returns in whatever cost is invested in the automation.


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